Perils of Problem Management (Root Cause Analysis) (2 of 2)
When we last left our heroes (you), we were discussing the traps or perils of conducting root cause analysis to drive out major IT “Problems” or issues. I can’t emphasize enough that this process improvement methodology, or undertaking, like any other, is worth executing even if there are some common traps. Therefore, in today’s blog I’m going to conclude with the last two major traps or perils.
Peril #4: Identifying a person or group as the root cause